Help & Support
Helping creators land on their feet, every time.
Welcome to the official Help & Support hub for 9Lives, the platform where boutique brands, makers, and modern artisans get discovered, featured, and paid. Whether you're launching your first product or need help leveling up, we've got your back.
Getting Started
We welcome independent creators, boutique brands, and artisan makers in all categories including but not limited to:
- Fashion and apparel
- Jewelry and accessories
- Fitness merchandise and equipment
- Music merchandise and collectors pieces
- Watches and timepieces
If your product is unique, and made with care - it belongs here.
- Click "Create" on our homepage.
- Choose your business category and sub-category.
- Fill in a few quick details.
- Our onboarding AI will guide you step-by-step to build your profile and upload your first product.
Yes! Creating a profile and listing products is free. We take a small commission on each sale — no monthly fees, no hidden costs.
Your seller profile is your digital storefront. Personalise it by:
Our questionnaire is designed to use your inputs to populate your storefront, the more accurately you can describe your value proposition the better your result will be.
You will also be able to make changes manually with our simple to use profile builder.
Uploading & Selling Products
- Go to your Seller Dashboard
- Click "Add New Product"
- Upload images, input price, stock, and description
- Add searchable tags to improve your products visibility
Tips for better visibility:
- Use natural light and neutral backgrounds in product photos
- Include close-ups and lifestyle shots
- Write clear, benefit-driven descriptions
- Tag your product accurately to help it show up in search
Orders, Payments & Shipping
- Payments are processed via our secure partner (e.g., Stripe or PayPal).
- Payouts are deposited into your linked bank account.
- You'll receive funds within 3–5 business days after a sale.
From your Orders tab, you can:
- View order details
- Update shipping status
- Send customer updates
- Print packing slips
You do! 9Lives is a marketplace, so sellers are responsible for fulfilling and shipping their own orders. We provide tools for tracking and customer notifications.
Account Settings & Security
Yes — go to Settings > Account to update your credentials.
Click "Forgot Password?" on the login screen. We'll send a reset link to your email.
Absolutely. We take data security seriously and follow industry-leading standards to protect your information:
Bank-Level Encryption
All data is encrypted using AES-256 encryption both at rest and in transit. We use TLS 1.3 for all communications.
GDPR & CCPA Compliant
We fully comply with GDPR, CCPA, and other privacy regulations. You have full control over your data and can request deletion at any time.
Secure Payment Processing
We never store payment information. All transactions are processed through PCI DSS compliant providers like Stripe and PayPal.
Limited Data Collection
We only collect data necessary for platform functionality. Personal data is never sold to third parties or used for external advertising.
Regular Security Audits
Our systems undergo regular security audits and penetration testing by certified third-party security firms.
Data Retention Control
We retain data only as long as necessary for business purposes or legal requirements. You can request data deletion at any time.
Need More Help?
Still got questions? We're always around, and not just in the shadows.
contact@9livesmarketplace.com