Privacy Policy
At 9Lives, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Our Commitment to Privacy
9Lives Inc. ("9Lives," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our platform, website, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
We collect different types of information to provide and improve our Services:
Account Information
When you create an account, we collect your name, email address, password, and other information you provide during registration. Sellers may also provide business details and tax information.
Transaction Data
We collect information about purchases and sales made through our platform, including payment details (processed by secure third-party providers), shipping addresses, and order history.
Usage Data
We automatically collect information about how you interact with our Services, including pages visited, time spent, clicks, search queries, and device information like browser type and IP address.
Communications
We collect information when you contact us for support, respond to surveys, or participate in promotions. This includes messages between buyers and sellers on our platform.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services, including processing transactions and delivering products
- To personalize your experience and provide content and product recommendations tailored to your interests
- To communicate with you about your account, orders, and updates to our Services or policies
- To detect, prevent, and address fraud, security issues, and technical problems
- To comply with legal obligations and enforce our terms and policies
- To analyze trends and gather insights to improve our platform and user experience
- To send promotional communications (with your consent) about new features, products, or services
Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, processing payments, shipping orders, and providing customer support.
Transaction Partners
When you make a purchase, we share necessary information with sellers to fulfill your order, including shipping address and contact details.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction with appropriate safeguards.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You have the right to request copies of your personal data. We may charge a small fee for this service.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data under certain conditions.
Right to Data Portability
You have the right to request a copy of your data in a structured, machine-readable format.
Right to Object
You have the right to object to our processing of your personal data for marketing purposes.
Data Security
We implement robust security measures to protect your personal information:
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data is encrypted at rest.
Access Controls
We limit access to personal information to employees and contractors who need it to perform their jobs, and they are bound by confidentiality obligations.
Regular Audits
We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
- The duration of our ongoing relationship with you and the provision of our Services
- Legal obligations requiring us to retain data for a minimum period
- Statute of limitations for potential legal claims or regulatory requirements
- Business needs such as maintaining business records and resolving disputes
When we no longer need to retain your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws through appropriate safeguards, including:
- Standard Contractual Clauses approved by the European Commission
- Transfers to countries with adequacy decisions recognizing equivalent data protection standards
- Binding Corporate Rules for transfers within our corporate group
- Your explicit consent where required by law
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information promptly.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
1111B S Governors Ave STE 34990
Dover, DE 19904
We will respond to your request within 30 days in accordance with applicable privacy laws.