Built on Trust

Trust & Safety

At 9Lives, we're committed to creating a trusted space where boutique brands and independent sellers can thrive. We protect creators and buyers through secure payments, verified sellers, original product policies, and proactive fraud detection. Our platform blends AI with human oversight to ensure authenticity, safety, and transparency without compromising your brand's creativity. Whether you're selling goods or shopping for something special, 9Lives is built to keep your experience secure, fair, and easy from start to finish.

What Trust Means to Us

At 9Lives, trust is earned - and protected. We're building a creative economy with standards, and we take that mission seriously.

With a little black-cat swagger, of course.

Protecting your intellectual property
Ensuring secure transactions
Authenticating sellers and listings
Actively removing fake, harmful, or low-effort content
Helping resolve disputes quickly and fairly

Platform Security & Safe Transactions

Bank-Level Security

We partner with trusted, globally recognized payment providers (e.g., Stripe, PayPal) to ensure secure, encrypted checkout for every buyer. No financial data is stored directly on our servers.

Verified Payment System

All sellers must link a verified payout account. Buyers complete payments through our secure checkout. Transactions are protected against fraud, chargebacks, and suspicious activity. Payouts are only released once an order is confirmed shipped (or received).

Secure Login & Account Access

Advanced security measures protect your account with multi-factor authentication, secure password requirements, and monitoring for suspicious activity.

Seller Verification & Product Authenticity

Seller Onboarding

Each seller is vetted through our onboarding flow, which includes brand identity confirmation, product category verification, and commitment to 9Lives Seller Code of Conduct.

Original Products Only

We only accept original, or otherwise approved goods for resale. Sellers are not allowed to impersonate other stores or sell counterfeit items.

Prohibited Listings:

Replica or counterfeit designer goods
Unlicensed merchandise
Adult content or weapons
Harmful or discriminatory content

AI With Boundaries

Yes — we love AI. It helps 9Lives:

Auto-generate clean, stylish product listings
Curate featured brands and categories
Spot duplicate or suspicious behavior
Enhance discovery and personalization

But here's what we don't do:

Sell your data
Train models on your personal content
Use AI to override your brand voice

You control your story. Our tools simply help you tell it better.

Buyer Protections

Purchase Guarantee

If you buy from a verified seller on 9Lives, you're protected by our Buy Confidently Policy:

  • Didn't receive your order? We'll step in.
  • Got something damaged or totally off? We'll help you request a refund or replacement.
  • Seller ghosting you? We'll intervene.

We monitor all buyer-seller communication to ensure mutual respect and quick resolution.

Transparent Listings

Each product page includes the store's return policy (set by each seller, with platform minimum standards).

Order Disputes, Refunds & Fraud Handling

If something goes wrong, we're here. Disputes are handled in three stages:

1. Direct Communication

You'll be prompted to reach out directly to the other party.

2. Platform Mediation

If no resolution is reached, 9Lives staff will review all communication, order history, and tracking data.

3. Final Action

We issue refunds or payment holds based on our protection policies and terms of use. Fraudulent behavior (e.g. fake tracking, false claims) will result in permanent account suspension.

Intellectual Property & Content Integrity

We support creators' rights to protect their work. If you see your designs or content being used without permission, please file a DMCA takedown request at: contact@9livesmarketplace.com

We respond within 48 hours and remove infringing content where confirmed. Repeat infringers are banned.

You can also report:

Trademark misuse
Plagiarised product descriptions
Stolen photography or branding
Misleading or fake listings

Platform Rules & Zero-Tolerance Policies

To keep the 9Lives community safe, we strictly prohibit:

Fake or misrepresented products
Harassment, threats, or abusive language
Hate speech or discriminatory content
Spam, bots, or artificial manipulation of reviews/sales
Copyright or trademark infringement
Selling restricted or illegal items

Any violation may lead to suspension or permanent removal.

Community Standards & Seller Code of Conduct

As a seller on 9Lives, you agree to:

Represent your work and brand truthfully
Communicate professionally with buyers and the 9Lives team
Honor orders in a timely and transparent way
Respect community guidelines and peer creators
Use the platform ethically and in good faith

Tips to Stay Safe

For Sellers:

  • Use tracked shipping services when possible
  • Keep all communication on-platform
  • Report unusual buyer behavior or refund abuse

For Buyers:

  • Read product descriptions carefully
  • Communicate in-platform for purchase protection
  • Don't share private payment info or emails outside 9Lives

Transparency & Updates

We update our Trust & Safety standards regularly to stay ahead of fraud, abuse, and evolving digital trends. Major changes will always be announced through our seller dashboards and email updates.

Your feedback shapes our policy. If you've got ideas to make the platform safer, smarter, and more creator-first, send us an email at contact@9livesmarketplace.com.

Thank you for building 9Lives with us.

Together, we're creating a space where originality thrives, buyers trust what they see, and sellers stay protected from start to ship.